Privacy Policy

What we collect

For a bill check, we collect the details you enter: postcode, bill amounts, billing periods, usage, current provider and plan where supplied, tariff and service information. Electricity details may include solar exports, controlled load, EV charging and concession information. Internet details may include speed, connection type, contract or bundle status, and modem/router information.

For membership, we collect your name, email, optional phone number, service address and any notes you provide. Address information includes street/unit, suburb, state, postcode and country, plus the selected address reference when lookup is used. We retain account identifiers, service details, assessment inputs, results, recommendations and review history, including the address context of earlier assessments.

We also keep membership and subscription status, payment status, amounts, billing references, paid-through dates, cancellation information and relevant communication/delivery records. Contact messages include your name, email and message. Please do not send card details or information unrelated to your enquiry.

How we use it

We use your information to assess bills, research and provide personalised recommendations, maintain your account and history, process and manage membership payments and subscriptions, carry out included reviews, communicate about the service and respond to support requests. Relevant records also help us diagnose service problems, protect accounts and maintain records needed for legal or accounting purposes.

Service providers and disclosure

BillScope AU uses Lovable Cloud for website infrastructure, database services, customer authentication and email delivery. Stripe processes payments and manages subscriptions; payment details are entered with Stripe, not stored as raw card or bank details by BillScope AU. We receive the payment and subscription information needed to manage your membership.

If you use address suggestions, the partial address you type and the selected address reference are sent to Geoscape to find and populate an Australian address. Manual address entry is available instead. We use these providers to deliver the service, and may disclose relevant information where required by law or to resolve a payment or service issue.

Choosing a recommended provider is your decision. You sign up directly with that provider; its own privacy policy and terms apply to information you give it.

Storage, retention and security

Customer and assessment information is kept in our hosted database, with access controls for customer accounts and authorised BillScope AU personnel. We use reasonable safeguards to protect information, but no online service can guarantee absolute security. Keep your secure access links private.

Our infrastructure and service providers may store or process information outside Australia. We do not represent that all processing takes place in Australia. We retain relevant service, assessment and membership history to support ongoing reviews and account access, and records needed for legal or accounting purposes. Cancelling renewal does not automatically delete your account or assessment history. Contact us about deletion or retention questions; some records may need to be retained.

Technical information and communications

The service uses browser storage and authentication cookies where needed to maintain your session. Hosting and error-reporting infrastructure can process request information and diagnostic logs to operate and troubleshoot the service. We use Google Analytics to understand, in aggregate, how visitors use the site (for example pages viewed, how visitors arrived, and whether an assessment was started or completed). Google Analytics sets cookies and receives technical information such as device, browser and approximate location. We do not send your name, contact details, address, postcode, bill or usage details, provider or plan information, payment details or assessment answers to Google Analytics, and private account links are removed before page addresses are sent. You can block analytics cookies in your browser settings or with Google's opt-out browser add-on.

Current automated emails relate to account access, assessments, recommendations, membership, payments, cancellation and included bill reviews. Permission to contact you about your membership is not a general marketing subscription. Any future promotional communications require a separate review of consent and unsubscribe arrangements.

Access, correction and privacy concerns

You can review information in your Customer Dashboard and edit service details where the service provides that option. To request access, correction or deletion, or raise a privacy concern, email billscope.enquiries@gmail.com or use our Contact page. Tell us what you need without including unnecessary sensitive information. We may ask for information to verify your identity before sharing or changing account information.

We will consider your concern and respond using your contact details. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au to ask whether it can assist with your complaint.

Changes to this policy

We may update this policy as the service or our practices change. The current version and its update date will be published on this page.

Contact

BillScope AU · ABN 62 526 693 639. Email billscope.enquiries@gmail.com or send us a message.